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Have questions?

If you can't find the answers you need here, feel free to contact Ms. Aimee 

At Riverside Children's Arts Center, we're passionate about helping kids follow their dreams of becoming professional artists. To do this, we create a supportive space where they can learn and grow their skills. We have a few important rules that all students must follow:

  • Be kind and respectful to others in your words, actions, and how you speak about them when they're not around. There's no room for bullying or harassment of any kind here.

  • Trust and respect the adults and volunteers who work hard to keep our program safe and positive.

  • Set a great example for others by showing respect, patience, courtesy, tact, and maturity.

  • Avoid using electronic devices, as they can distract from learning and forming friendships with fellow participants.

  • Look after our facilities, classrooms, playgrounds, and other students' belongings – treat everything with care.

 

We take these guidelines seriously. If a student doesn't follow them, they may be asked to leave their lesson or camp. Parents will need to pick them up promptly from the Arts Center. The first incident will result in a warning and a chat with the parent/guardian and child. The second incident means the child goes home for the rest of the day. On the third incident, the child will be removed from the program. Please note that refunds are not given if a child is dismissed due to behavior issues.

FAQ's about Classes and Parent's Night Out

  • What's the refund policy on classes? As cancellations can impact a class's availability, we kindly ask for at least 7 days' notice before the starting day of the class to grant a full refund. Cancellations made with less than 7 days' notice are not eligible for refunds.

  • Is it possible for my child's buddy to attend a single class with them? Unfortunately, we cannot allow unregistered guests in any class. However, if there's an open spot in a class with a "Try One Class" option, the friend may sign up and pay for that single session. The tuition for the "Try One Class" option is for that single class only, and is not applied toward enrollment in the rest of the class. 

  • Can my child sample a class to see if they like it? Sure! If a class has the "Try One Class" option available, feel free to sign up and give it a go. Please note that attending without registration is not allowed.

  • How can I tell if my child is prepared for Advanced Acting? For first-time RCAC attendees, we usually suggest starting with Beginning Acting to build a strong foundation for Advanced Acting. If your child has completed Beginning Acting, reads well, and is enthusiastic about performing on stage, they could be ready for Advanced Acting. If you're uncertain, just contact us and we'll happily give you tailored advice.

  • What time can I bring my child for a class? Our doors open 5 minutes before the class commences. Kindly note that we don't have staff to look after children between classes. Please avoid bringing your child more than 5 minutes before the scheduled class time.

  • Can my child attend a make-up class if they miss one? Sorry, but we don't provide make-up classes for personal absences, but we certainly offer one if there's a scheduling issue on our end.

  • How soon can I drop my child off for a Parent's night out event? We kindly request that you bring your child no earlier than the event's starting time.

  • What if I'm late picking up my child from a Parent's Night Out event? We understand that delays can happen, but please be aware that a $20 fee will be charged for every 20-minute interval or fraction thereof if you are late. The Late Pick-up Fee must be paid before your child returns to Riverside Children's Arts Center for any future classes, camps, or events.

  • What is the cancellation policy for a Parent's Night Out Event? We know plans can change, so if you need to cancel, please do so at least 24 hours prior to the event start time for a full refund. Unfortunately, no refunds can be provided for cancellations made less than 24 hours in advance.

  • What if my child has allergies or dietary restrictions? Don't worry! When signing up for events with meals, you can choose an alternative meal option for an extra fee. Or, feel free to have your child bring their own meal.

  • Will there be a discount if my child brings their own meal? We include the standard meal as a complimentary part of our parent's night out event. As such, no refunds or discounts are granted if you opt to have your child bring a meal.

  • Can my younger child attend with their older sibling who's participating in the event? We kindly ask that all attendees meet the minimum age requirement for the parent's night out events.

Camp FAQ's

  • Is a sibling discount available? Unfortunately, we don't offer a sibling discount at the moment. However, we do have a $15 weekly discount if you sign up for all five weeks. 

  • How can I join the waiting list? Simply proceed with the registration process as usual. At the end of it, the system will notify you that you've been placed on the waiting list instead of directing you to make a payment. If a spot opens up, we'll send you an email to complete your enrollment.

  • Will there be camp in July? We're sorry, but there won't be any camp sessions during July. Our staff will be taking this time to enjoy summer with their families. However, we'll resume camp on Monday, July 31st.

  • When does registration start? You can begin registering from January 6th. Enrollment for each week remains open until one week before its commencement or until all spots are filled, whichever happens first.

  • Can I enroll for just one day of camp? Due to our limited capacity, we're unable to offer single-day registrations. But don't worry! There's no penalty if you miss any days while signed up for an entire week.

  • Is it possible to register after registration closes? We're afraid not. Once enrollment is closed for a specific week, no further registrations will be accepted for that session.

  • Can I opt for only one day of extended camp? Please note that extended camp is available only on a weekly basis. Therefore, even if you need it for just a day, you will have to pay the full $25 fee.

  • Is it possible to sign up for extended camp during morning drop-off? It might be, but if there are no students registered for extended camp when registration closes, we won't offer it. To secure a place in extended camp, kindly sign up during registration. 

  • If I pay for extended camp and don't use it, can I get a refund? Unfortunately, as we arrange staff availability beforehand, we can't provide refunds for unused extended camp sessions.

  • What if I'm late picking up my child? If a child is picked up later than 4:15 PM (Regular pickup) or 5:30 PM (Extended pickup), parents will be charged a $20 fee for every 20 minutes—or part thereof—that they are late ("Late Pick-Up Fee"). This fee must be paid before the child returns to Riverside Children's Arts Center.

  • Does paying the late pick-up fee enroll my child in extended camp for the rest of the week? No, the late pick-up fee doesn't count as payment for extended camp. It simply covers the cost of our staff staying later than expected.

  • Can my child, who is under 5 years old, attend with an exception? Regrettably, no. Children need to be at least five years old by their first day of camp. We will be happy to have them join us as soon as they turn five!

  • Is it possible for an older sibling to join as a helper? We welcome volunteers who are at least 16 years old, have a friendly demeanor, strong leadership abilities, and a genuine love for the arts. Visit our volunteer page for more information.. 

  • In case my plans change, can I request a refund? Your tuition enables us to fund essential items such as art materials, snacks, and appropriate staffing levels. Please refer to our cancelation guidelines listed below:

    • Notice of seven or more days: Full refund is granted.

    • Notice of six days to 24 hours prior to camp start: 50% refund and 50% family credit applicable to any RCAC program.

    • No refunds granted for any week of camp where less than 24 hour cancellation notice is given.

  • What if I need to cancel some weeks after enrolling for all five weeks of camp? In this situation, if you obtained the all five weeks discount but have to cancel after the camp begins, each attended week will be charged at $135 and the remaining amount will be refunded. The above mentioned notice rules are still applicable.

  • Is there going to be a performance at the end of each camp week? We no longer host weekly performances since they often led to a rushed learning environment rather than fostering an enjoyable experience for everyone involved.

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